Return and Refund Policy

Here’s a Return and Refund Policy for Top Brand Footwear:

Return and Refund Policy

At Top Brand Footwear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

1. Returns

You have 30 days from the date of delivery to return your item(s). To be eligible for a return, the following conditions must be met:

  • Items must be unworn, unused, and in the same condition as when you received them.

  • Items must be in their original packaging with all tags attached.

  • Proof of purchase or order number is required for all returns.

2. How to Return Your Item(s)

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@topbrandfootwear.xyz or call us at +44 7492 257672 to request a return authorization.

  2. Once approved, securely package your item(s) and include your order number and proof of purchase.

  3. Ship the item(s) to the following return address:

Top Brand Footwear
Office 11391
182-184 High Street North
East Ham, London, United Kingdom
E6 2JA

Please note, return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g. wrong product shipped, defective item).

3. Refunds

Once we receive your return and inspect the item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to the original payment method.
Refunds may take 5-10 business days to reflect on your account depending on your payment provider.

4. Exchanges

If you wish to exchange an item for a different size or color, please contact us as soon as possible after receiving your order. We will help guide you through the exchange process. If the item you wish to exchange is out of stock, we will offer a refund.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Sale or clearance items

  • Customized or personalized products

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@topbrandfootwear.xyz with a description and photo of the issue. We will provide instructions for returning the item and issuing a refund or replacement.

7. Late or Missing Refunds

If you haven’t received a refund yet, please first check with your bank or payment provider. If the refund still hasn't appeared, please contact us at support@topbrandfootwear.xyz.

8. Contact Us

If you have any questions about our return and refund policy or need assistance with a return, feel free to reach out to us:

  • Email: support@topbrandfootwear.xyz

  • Phone: +44 7492 257672

  • Address:
    Top Brand Footwear
    Office 11391
    182-184 High Street North
    East Ham, London, United Kingdom
    E6 2JA

This covers all the main aspects of your return and refund policy. Let me know if you'd like to adjust any part or add more specific details!